1. Introduction

At Ruhyox, we take pride in crafting each product exclusively for you. Because of this bespoke nature, we do not accept cancellations or offer refunds once an order is placed, except in cases where the product is damaged.

2. Order Cancellation

  • No Cancellations Accepted: Once an order is placed and confirmed, it cannot be canceled. This is due to the personalized and made-to-order nature of our products.
  • Exceptional Circumstances: In rare cases, if you need to cancel an order due to a significant reason, please contact our customer service team immediately at [contact information]. We will review your request, but we cannot guarantee that the cancellation will be processed.

3. Refund Policy

  • No Refunds: We do not offer refunds for orders once they are confirmed, as each product is crafted specifically for you.
  • Damaged Products: If you receive a product that is damaged, please contact us within 48 hours of receiving the product. You can reach us at [contact information] with your order details and photographic evidence of the damage.
    • Review and Resolution: Upon receiving your complaint and evidence, our team will review the case. If the product is indeed found to be damaged, we will offer a replacement at no additional cost. In cases where a replacement is not feasible, we may offer a full refund.

4. Reporting Damaged Products

  • Time Frame: Any claims for damaged products must be made within 48 hours of receiving the product.
  • Required Information: To report a damaged product, please provide the following information:
    • Order number
    • Photographs of the damaged product
    • Detailed description of the damage
  • Contact Us: Please send the required information to [email protected] or contact our customer service team at  9398013324

5. Exceptions and Additional Information

  • Custom and Personalized Orders: Given the custom nature of our products, we cannot offer exchanges or returns for personalized items unless they are damaged upon arrival.
  • Customer Responsibility: It is the customer’s responsibility to provide accurate shipping information and to be available to receive the package. Ruhyox is not responsible for lost or undelivered packages due to incorrect address details provided by the customer.

6. Contact Us

If you have any questions or need further assistance, please contact us at:

  • Email: [email protected]
  • Phone: 9398013324
  • Address: 3-5-786/20/D, Buqarys, Shergate, King Koti Road, Hyderabad.